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Maximize what you get from interactions with your customers

Approach your relationship with your customers in such a way that will bring you the most. Provide…

Keep clients from switching to your competition

According to the SellingPower server, the fight for clients takes place non-stop among competitors…

4 tips on making your brand more personal

The product brand you offer and the way clients perceive it are closely connected to how well your…

Chat in numbers: A short history and reasons to employ it

Chat is not just another communication channel  used when communicating with a client. It is a…

Is the saying "The customer is always right" still valid?

The core of customer service has shifted in the last a few years. With the onset of automatization…

How the 4 major expectations of customers have changed over time

For a company's sales activities and customer service to work efficiently, it is necessary to keep…

Global customer service trends for the year 2016

Increased use of developments in technologies, automation, mobile applications and smart phones, are…

How to do more with less: Excellent customer service for little costs

Customer service is crucial to how clients see your brand and perceive your company as a whole. This…

5 steps enabling you to resolve any customer complaint

Regardless of whether it is an internal or external customer, you need to gather information and…

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