Last month, the British server CallCentreHelper published an interesting list of the best tips on…
Everyone makes mistakes sometimes. Even though we do our best, from time to time a mistake occurs…
By definition, the aim of any enterprise and any company is to find the ideal ratio between the…
There is a term in English that has started to be used by professionals in customer service –…
Society keeps changing. Marketers, salespeople and customer service professionals need to react not…
Fortunately, the saying The customer is always right is not true if it were, many companies would…
In the uncompromising competition which exists in virtually all fields of sales and service…
Forbes.com has recently informed its readers that 90% of customers say that they have been…
Do you make a good impression on your customers? Unfortunately, clients will usually not give you an…
